Refund policy
Straightforward terms. If TideLine is not the right fit, you have 14 days to change your mind.
14-day money-back guarantee
Every TideLine paid subscription comes with a 14-day money-back guarantee, starting from the date the subscription becomes active. If TideLine does not meet your needs, contact us within 14 days and we will refund your first payment in full.
How to request a refund
Open the Billing page inside TideLine and use the Manage payment & plan button to open Stripe's secure billing portal. You can also email support@eliteanalytics.ca with your organization name and the reason for the refund. Refunds are processed to the original payment method and usually arrive within 5-10 business days.
After the 14-day window
Refunds are not issued for payments made after the 14-day guarantee period. You can still cancel anytime from the Billing page or the Stripe portal. Cancellation stops future charges and your account moves to read-only at the end of the paid period.
Annual plans
Annual subscriptions are eligible for the same 14-day money-back guarantee. After 14 days, annual plans are non-refundable for the current year, but you may cancel to prevent renewal at the next billing date.
Add-ons, usage, or overages
TideLine does not currently sell metered add-ons. If a future add-on or overage charge is introduced, it will be covered by the refund policy active at the time of purchase.
Chargebacks and disputes
We handle refund requests directly and aim to resolve them within 2 business days. If you initiate a chargeback before contacting us, we reserve the right to suspend access until the dispute is resolved.
Need a refund right now?
Go to Billing → Manage payment & plan, or email support@eliteanalytics.ca.